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30 Finnair Group The training hours of the Finnair Group's business units and subsidiaries cannot currently be reported collectively. Reporting will be initiated during 2010. Group-wide training amounting to 4.3 hours per person was arranged in 2008. Professional training, for example, is not yet included in this figure. The Finnair Group offers `learning paths' to customer service staff, supervisors and experts, trainers and assistants. A financial learning path is also arranged. Each path consists of several diverse modules. The Board of Directors in 2008: eight members, of whom two were women Executive Board 2008: eight members, of whom one was a woman Board of Management 2008: 15 members, of whom three were women More detailed information on the members of the Board of Directors, Executive Board and Board of Management can be found in the 2008 Annual Review. procedures. The safety of all products used in manufacturing has been assessed. The safety of foodstuffs is ensured, all the way from the selection and auditing of subcontractors to preparation and serving. The environmental impacts of possible subcontractors is reviewed at the selection and competitive tendering stage of all products used in Catering. Customer satisfaction is monitored daily on Finnair's scheduled flights and reported on quarterly. The report includes, for example an overall rating for the flight and a rating of different elements, such as booking, airport and in-flight services In addition, Finnair participates in quarterly competitor monitoring on Asian routes. Competitor monitoring is reported in the same way as customer satisfaction. In 2008, Finnair processed a total of 20,719 instances of customer feedback, which also includes positive feedback. The feedback is not itemised according to theme.
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