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58 Finnair Group GRI Guidelines Finnair Group Report ·Yes ·Partly ·No Shortcomings/anomalies/ justifications Not relevant in Finnair's operations Not relevant in Finnair's operations GRI indicator HR1, HR3 and HR5­HR9 SO1 Nature, scope, and effectiveness of any programmes and practices that assess and manage the impacts of operations on communities (including entering, operating, and exiting) SO2 Percentage and total number of business units analysed for risks related to corruption SO3 Percentage of employees trained in organisation's anticorruption policies and procedures SO4 Actions taken in response to incidents of corruption SO5 Public policy positions and participation in public policy development and lobbying SO6 Total value of financial and in-kind contributions to political parties, politicians and related institutions by country SO7 Total number of legal actions for anti-competitive behaviour, anti-trust, and monopoly practices and their outcomes SO8 Monetary value of significant fines and total number of nonmonetary sanctions for non-compliance with environmental laws and regulations PR1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes PR3 Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcomes PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction PR6 Programmes for adherence to laws, standards, and voluntary codes related to marketing communications (including advertising, promotion and sponsorship) Included Page/contents · · · · · · · · · · · · · · · Corruption risk analyses have not been made. Finnair's ethical rules cover all employees. Finnair's ethical rules cover all employees. No cases of corruption. Finnair cooperates actively with ministries and authorities in sector-related issues. Not relevant in Finnair's operations No cases or outcomes. No cases or sanctions. p. 30 We adhere to official regulations in all of our operations. We operate in accordance with the rules of the authorities and IATA. See item PR5. p. 30 Finnair adheres to official rules and guidelines as well as its own procurement guidelines.

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